User agreement

1. Preamble

1.1. By visiting any section of 7k.casino (“the Website”) or creating an account, the user agrees with all the terms of the User agreement (“the Agreement”), the Privacy policy, the advertising terms and conditions and the rules of games, bonuses and special offers which appear on the Website from time to time. Customers should familiarise themselves with all of the terms in the Agreement before they accept its terms and conditions. If the customer does not wish to or is unable to agree to and comply with these terms and conditions, we advise them not to create an account or use the services of the Website. Further use of the Website shall constitute the customer’s full acceptance of all of the terms in this Agreement.

General terms and conditions

2. Parties

2.1. 7k.casino is operated by ICS MANPOWER SOLUTIONS Ltd., a company registered in the Republic of Cyprus, with its principal place of business at: Voukourestiou, 25, Neptune House, 1st floor, Flat/Office 11 Zakaki, 3045, Limassol, Cyprus; Registration number: HE 445968. All gambling services are licensed by TwiceDice B.V., Address: Korporaalweg 10 Willemstad, Сuгасао. Registration number: 154842, which is a parent company of ICS MANPOWER SOLUTIONS Ltd. References in the Terms to “us”, “our,” “we” or “the Company” are references to TwiceDice B.V. unless otherwise expressly specified.

3. Changes to the terms and conditions

3.1. We have the right to modify, edit, update and change the Agreement for a number of reasons, including commercial and legal reasons, and for reasons relating to customer service. The most up-to-date items of the Agreement and the dates of their entry into force are laid out on the Website. We shall inform customers of any changes, amendments and additions by publishing the text of the modified Agreement on the Website. The customer is solely responsible for reading the current Agreement. The Company has the right to make changes to the Website at any time and without notifying customers.

3.2. In case of disagreement with any modified items of the Agreement, the customer is free to stop using the Website. Further use of the Website after the modified items of the Agreement have entered into force shall constitute full acceptance thereof, regardless of whether the customer received the relevant notification or found out about the changes through the updated Agreement.

4. Legal requirements

4.1. Persons aged under 18 years or the minimum age required to take part in games of chance (“legal age”) under the laws of a particular jurisdiction are prohibited from using the Website. Use of the Website by persons under the legal age is considered a direct violation of the Agreement. For this reason, we have the right to request documents confirming the customer’s age. The customer may be refused the provision of services, and their account suspended, if, upon request, they do not provide us with documentary evidence that they have reached legal age.

4.2. Games of chance are illegal in certain jurisdictions. By accepting the Agreement, the customer acknowledges that the Company cannot provide guarantees or legal consultation concerning the legality of using the Website in the customer’s jurisdiction. We cannot guarantee that the services of the Website do not violate the laws of the player’s jurisdiction. The customer uses the services of the Website of their own free will and assumes full responsibility, having carefully considered all possible risks.

4.3. We do not attempt or intend to provide the customer with services that violate the laws of their jurisdiction. By accepting this Agreement, the customer represents and warrants that their use of the Website complies with the laws and regulations applicable in their jurisdiction. We shall not be held liable for illegal use of the services of the Website.

4.4. Customers are fully responsible for paying all taxes and fees applicable to any winnings obtained as a result of using the Website. Where winnings are subject to taxation under the legal regulations of a particular jurisdiction, the customer bears full responsibility for preparing the relevant documentary reports.

4.5. For legal reasons, we do not accept customers based in the following countries: USA, UK, Netherlands, Australia, Spain, Arubi, Dutch West Indies, Bonaire, Dutch San Martin, Curacao, Saba, Statia, Ukraine, Abkhazia. Persons residing or located on the territory of these countries are prohibited from creating accounts or making deposits on the Website. This list of jurisdictions is liable to change and any such changes may be made by the Company without prior notification to customers. The customer agrees that they will not create an account or transfer money to an account while they are in one of the jurisdictions listed above.

5. Creating an account. Self-restriction

5.1. In order to gain access to all the main services of the Website, the customer must create an account. To do this, the customer must enter their email address and come up with a password which they will use to access their account in future. The following personal details must also be provided: telephone number and date of birth.

5.2. In order to verify the validity of these details, the Company has the right to request documents confirming the customer’s identity. If, for any reason, the customer is unable to provide documents confirming their identity, the Company has the right to suspend the customer's account until they provide such documents, or to permanently close the customer’s account in the event that they do not provide such documents.

5.3. The customer confirms that, when registering on the Website, they entered their full, accurate and valid personal details, and that, in the event of any changes, the customer will immediately update their profile accordingly. Failure to comply with or disregarding this rule could result in the application of restrictions, the suspension or banning of the customer’s account, or the cancelation of payments.

5.4. If the customer has any questions or issues when registering on the Website, they can contact customer support using the web chat or by emailing [email protected].

5.5. Each customer is only permitted to create one account on the Website. Any other accounts created by the same customer will be considered duplicate accounts. We have the right to close such accounts and:

5.5.1. consider all transactions performed using a duplicate account void;

5.5.2. refuse to refund any deposits made or bets placed from a duplicate account;

5.5.3. demand that all winnings, bonuses and funds obtained from their use of a duplicate account be returned to us. The customer must return these to us at our first request.

5.6. In case the player wishes to block his account for an indefinite period of time, he must contact the support service, providing all the necessary requested data. To unblock the account, it is enough to contact the support service and submit a request.

5.7. Permanent account blocking is available for customers who have been diagnosed with gambling addiction or signs of it. Such customers can contact our support service with a request to temporarily restrict access to the account, while the funds in the account will be frozen for the period of blocking. To restore access, the customer will need to provide a statement confirming the absence of addiction and awareness of all the risks associated with further use of the account. Please note that unblocking is available only once; if signs of addiction are detected again, the account will be blocked without the possibility of recovery, and further requests for its unblocking will not be considered.

6. KYC and anti-money laundering

6.1. By accepting this Agreement, the customer undertakes, represents and warrants that:

6.1.1. the customer is over 18 years of age or old enough to be considered to be of legal age, giving them the legal right to take part in games of chance without violating the applicable laws of a particular jurisdiction;

6.1.2. the player is the sole and legitimate owner of all funds on their account. All information provided by the player is true, valid, up to date and accurate;

6.1.3. the customer is fully aware that their use of the Website could result in the loss of their funds and takes full responsibility for any potential losses. The customer warrants that they are using the Website of their own free will, volition and at their own risk. The customer does not have the right to file any claims against the Company in relation to their expenses or losses;

6.1.4. the customer clearly understands the general principles, rules, and procedures behind the provision of services and the specifics of online gambling. The customer acknowledges that it is their responsibility to ensure that all details, bets, and games are correct. The customer agrees not to carry out any actions or deeds that may harm the Company’s reputation.

6.2. By accepting the terms and conditions of the Agreement, the customer gives us the right to conduct periodic checks (either at our own discretion or at the request of a third party, such as a regulatory authority) to verify the customer’s identity and the authenticity of the information they have provided.

6.3. During identity verification, the customer’s ability to withdraw funds from their account may be restricted.

6.4. If, during such a check, it is established that the customer provided falsified information, this shall constitute a violation of the terms and conditions of the Agreement, which, in turn, shall give us the right to immediately close the customer’s account and refuse the customer access to the services of the Website, in addition to any other action, at our discretion.

6.5. If we cannot verify that the customer is of legal age, we reserve the right to suspend the customer’s account. In the event that the customer is under the legal age while carrying out activities on the Website:

6.5.1. the player’s account will be closed;

6.5.2. the funds on their account will be refunded, while all financial transactions performed during the given period will be considered void;

6.5.3. all bets placed during the given period will be canceled and refunded;

6.5.4. any winnings obtained during the period when the player was under the legal age will be considered void. The customer must return, at our first request, all funds withdrawn from their account.

7. Username, password and security

7.1. Once they have created an account on the Website, the customer is obligated to keep their username and password secret and under no circumstances are they to disclose this information to a third party. In the event that the customer loses their account login details, these can be obtained or recovered by pressing “Restore access”.

7.2. The customer is responsible for the security of their password, as well as for any action or transaction performed on their account. Furthermore, the customer shall be liable for any losses they suffer as a result of actions by a third party.

7.3. In the event of a security breach or unauthorised access to the customer's account, the customer must immediately notify the Company. If necessary, the customer must present evidence to the Company that unauthorised access genuinely took place. The Company shall not be held liable for any damages incurred by the customer as a result of improper or negligent use of their username and password by a third party or for unauthorised access to the account.

8. Making deposits to and withdrawals from an account

8.1. To take part in games of chance on the Website, the customer must deposit a certain amount of money into their account.

8.2. The customer represents and warrants that:

8.2.1. the money deposited to their account was not obtained through criminal, illegal or prohibited means;

8.2.2. they will not decline transactions that have already been completed or dispute or cancel completed payments which could result in funds being refunded to a third party and allow it to escape legal liability.

8.3. We do not accept money from third parties: friends, relatives or partners. The customer shall only make deposits from their own account, debit card or a payment system registered in the customer's name. In the event that we discover a violation of this condition, all winnings may be confiscated.

8.4. In the event of a bank transfer request for the purposes of returning money to its legal owner, any expenses and fees shall be borne by the recipient.

8.5. We do not accept cash payments. We can use various electronic payment processing organizations or financial establishments to process electronic payments, including payments to and withdrawals by customers. The customer fully accepts the rules and terms and conditions of such establishments, except in cases where the terms and conditions of such establishments contradict the terms and conditions of the Agreement.

8.6. The customer agrees not to decline, void or cancel transactions processed through their account. Furthermore, in each such case, the customer must refund or provide compensation for the amount of untransferred funds, including any expenses which we may incur in the process of collecting funds from the customer.

8.7. If we suspect that a deposit has been made through fraudulent means, we reserve the right to ban the customer's account, as well as cancel any withdrawals and recover any winnings. We reserve the right to notify the relevant authorities of any fraudulent payments or illegal activity. We reserve the right to engage a debt collector to recover payments. The Company shall not be held liable for the unauthorized use of credit cards, regardless of whether or not they have been reported stolen.

8.8. We reserve the right to use the customer's positive account balance to reclaim any money that the customer owes the Company, including in the event of duplicate bets under paragraph 10.1.2 (Collusion, misleading actions, fraud and criminal activity) or paragraph 15 (Errors and miscalculations).

8.9. The customer fully recognises and accepts that their account is not a bank account. Consequently, no form of insurance, credit, guarantee or any other security measures are applied to the account by a deposit insurance system or other insurance systems. No interest shall be paid on the funds in the customer’s account.

8.10. The customer has the right to request to withdraw funds from their account on the condition that:

8.10.1. all payments made to the account have been verified and none of them been canceled or declined;

8.10.2. the verification process discussed in section 6 was duly completed.

8.11. When processing withdrawal requests, the following must be taken into account:

8.11.1. the customer’s profile must be complete and the email address linked with it must have been verified;

8.11.2. funds must be withdrawn using the same method used to make the deposit;

8.11.3. if the customer requests to withdraw an amount in excess of 1,000 USD, the identity verification procedure must be completed. To do this, the customer must send us a copy or a digital photograph of a document confirming their identity. When making a deposit using a credit card, the customer must send us a copy of an image of both sides of this card. The first six and last four digits of the card number must be visible, but the CVV2 code may be obscured;

8.11.4. if, at the moment the withdrawal request is made, the customer's total stake of bets placed using real money is less than double their deposit, the Company has the right to charge a fee of 10%–30% of the withdrawal amount. The fee will be deducted from the customer's real balance.

The value of the fee depends on the customer's loyalty program status:

• Professional — 30% of the withdrawal amount;
• Shark — 20% of the withdrawal amount;
• King of the Game, Golden Joker, Platinum Joker — 10% of the withdrawal amount.

Beginner and Amateur status customers cannot withdraw funds until they have wagered double the amount of their deposit.

Example: You have reached the King of the Game status. At the time of withdrawal, you have wagered less than double your deposit amount. If you withdraw 1 000 ₽, an additional 100 ₽, will be withheld from your account, i.e. 10% of the value of the request. Therefore, in order to successfully withdraw 1 000 ₽ you must have at least 1 100 ₽ in your balance. In order to make fee-free withdrawals, the customer must wager double the amount they deposit.

8.11.5. Bets placed in Slots, Bonus Buy, Jackpots, Megaways or Instant games (with the exception of those specified in paragraph 8.11.6), count towards wagering requirements. Bets placed in Live Casino and Table games do not count towards wagering requirements.

8.11.6. Bets that were made in: African King: Hold 'n' Link, Auto-Roulette 1, Aviatrix, BEERHALLA, Big Bass Crash, Blackjack 12, Blackjack 2 - Azure, Blackjack Classic, Bombay Roulette, Bust and Win, Cash Show, Cash Vaults Hold n Link, Casino Hold'em, Charming Gold Hold n Link, Coin Flip, Crash, Crash X, Crash X Football Edition, Crasher, Dice Bonanza, Dice Clash, F Mines, Football Manager, Football Rush, Gameshows, Gift X, Goblin Run, Golden Ra, Heat Hit Hold 'n' Link, High Flyer, Hilo, Ho Ho HODL, Hot Cash Hold 'n' Link, HyperXplorer, Jacks or Better Double Up, JavelinX, Jungle Party, Jungle Wheel, Just Gems: Hold ‘n’ Link, Keno 10 (1 Minute), Keno 10 (2 Minute), Keno 8 (1 Minute), Keno 8 (2 Minute), Keno Express, Limbo XY, Magnify Man, Mega Baccarat, Mega Roulette, Mr. Thimble, Muscle Tussle, Ninja Crash, ONE Blackjack, Penalty, Plinko 2, Plinkoman, PowerUP Roulette, Rocketon, Roulette, Roulette Advanced, Royal Fruits 5: Hold 'n' Link, Scratch Map, Skyliner, Snake & Ladders Live, Spaceman, Speed Auto Roulette, Speed Baccarat 1, Speed Blackjack 6 - Ruby, Speed Roulette 1, Stormy Witch, Super 8 Baccarat, The Big Game Hold 'N' Link, Tile Master, To Mars and Beyond, Treasures Of The Gods, Wild Buffalo Hold n Link do not count in deposit wagering.

8.12. We have the right to charge a fee covering any costs incurred by us for the withdrawal of any funds that have not been used in games.

8.13. Withdrawal amount up to 19 999 ₽ shall be paid into the customer's account within three days from the moment the request is submitted, excluding weekends and holidays.

8.14. Withdrawal amounts from 20 000 ₽ to 99 999 ₽ shall be paid into the customer's account within five days from the moment the request is submitted, excluding weekends and holidays.

8.15. Withdrawal amounts from 100 000 ₽ to 499 999 ₽ shall be paid to the customer's account within 14 days from the moment the request is submitted, excluding weekends and holidays.

8.16. Withdrawal amounts from 500 000 ₽ to 999 999 ₽ shall be paid to the customer's account within 21 days from the moment the request is submitted, excluding weekends and holidays.

8.17. Withdrawal amount from 1 000 000 ₽ is paid to the client's account within 30 days from the moment the request is submitted and not more than 1 000 000 ₽ within 30 days of the moment the request is submitted.

8.18. The withdrawal amount cannot exceed 1 000 000 ₽ for 30 calendar days.

8.19. Withdrawal periods are calculated from the last withdrawal request was created.

8.20. When making a payment exceeding 40 000 ₽, the application can be split into several payments of 40 000 ₽ or less, which is due to the limitations of the payment system that processes the transfers. At the same time, there are no restrictions on the total payments from the account.

8.21. Withdrawal periods may be greater than those indicated in paragraphs 8.13. - 8.17. due to an increased workload in the finance department, identity verification procedures or other necessary checks. The customer can find out about the reasons for any delays in their withdrawal at any time by contacting the Website's customer support team.

8.22. In cases where the amount of your withdrawal request exceeds the total amount of your deposits (including the amount on your balance) by 20 times or more, you will be limited to 200 000 ₽ for withdrawal.

9. Terms and conditions for the 1-Click service

9.1. You agree to pay for all services and/or products or other additional services that you order through the Website, as well as all additional expenses (if applicable), including, but not limited to, any taxes, duties, etc. You bear full responsibility for making all such payments on time. The payment service provider only facilitates payments of the amount specified by the Website and shall not be liable for a Website user’s payments of the additional amounts listed above. Once the “Pay” button has been pressed, the payment is considered to have been processed and is irreversibly completed. By pressing “Pay”, the customer accepts that they will not be able to cancel the payment or request for it to be canceled. By submitting a request through the Website, the customer represents and warrants that they are not violating the laws of any country. Furthermore, by accepting the provisions of these rules (and/or the Terms and conditions), the customer, as the owner of the payment card, confirms that they have the right to use the products and/or services offered on the Website.

9.2. By using the services of the Website, which offers such specific services as gambling, the customer provides a legally binding confirmation that they have reached or are above the legal age at which it is permitted by law in their jurisdiction to use the services provided by the Website.

9.3. By using the services of the Website, the customer accepts full legal responsibility for complying with the laws of any state where this service is being used, and confirm that the payment service provider shall not be liable for any such illegal or unauthorized violation. By agreeing to use the services of the Website, the customer represents and warrants that the processing of their payments shall be performed by the payment service provider and that they have no legal right to a refund for any services and/or products that they have already purchased, and you may not cancel a payment by any other means. If the customer wants to opt out of using the service for your next purchase of any services and/or products, they can opt out of the service in question through your Account settings on the Website.

9.4. The payment service provider shall not be liable for any refusal/inability to process data associated with the customer’s payment card, or for any declined payments due to the issuing bank not receiving authorization to complete the payment using the customer’s payment card. The payment service provider shall not be liable for the quality, volume or price of any service and/or product offered to or purchased by the customer on the Website using their card. When paying for any services and/or products on the Website, it is first and foremost the customer who is responsible for complying with the Website’s terms of use. We ask that the customer bear in mind that, as the owner of their payment card, they are solely responsible for paying for any service and/or product ordered by them through the Website in a timely manner and for all additional costs/fees associated with this payment. The payment service provider only facilitates payments of the amount specified by the Website and is not responsible for any pricing, total prices and/or total amounts.

9.5. In the event of any issues due to the customer not agreeing with the above terms and conditions and/or other reasons, we ask that they promptly refuse to make the payment and, if necessary, contact the customer support team directly.

10. Collusion, misleading actions, fraud and criminal activity

10.1. The following types of activity are strictly prohibited; if any of the following actions are taken, this shall be considered a direct violation of the Agreement:

10.1.1. sharing information with a third party;

10.1.2. illegal activities: fraud, and making use of malicious software, bots, and errors in the Website's software;

10.1.3. fraudulent activity involving the use of credit or debit card data that has been stolen, cloned, or obtained through other illegal means to make a deposit;

10.1.4. engaging in criminal activity, money laundering and other activities, involvement in which could result in criminal liability;

10.1.5. engaging, attempting to engage or intending to engage in criminal collusion with another player while playing on the Website.

10.2. We have the right to suspend, cancel or revoke payouts or winnings associated with bonus funds if we suspect that the customer is intentionally abusing them.

10.2.1. The game with active bonuses is prohibited if:

there is an opportunity to win the jackpot in the game;

the game has accumulative multiplier systems or accumulative bonus scale;

the game has the option to spin a separate reel of the slot or block the rotation of a separate reel.

10.3. It is forbidden to use any strategies while playing with an active bonus in order to fulfill the wagering requirements of the bonus, including a sharp unreasonable increase in the bet, collecting scatters to get free spins using the bonus balance and further getting free spins on the real balance. If the player uses such strategies, as well as if we have reasonable grounds to believe that the player's actions are aimed solely at obtaining financial gain using the advantage in the form of a bonus, the Administration reserves the right to cancel all winnings of the player.

10.4. The Company shall take all reasonable steps permitted by law to prevent and detect fraudulent collusion and the direct participants thereof, ensuring that appropriate measures are taken against such persons. We shall not be held liable for losses or damages incurred by customers as a result of fraudulent activity. Appropriate action will be taken at our sole discretion in such cases.

10.4.1. The bonus is considered a sort of gift and encouragement for players and does not imply any commercial benefit or profit from the safe wagering of the bonus.

10.4.2. To prevent various fraudulent schemes, the Company reserves the right to check the gaming and payment activity of clients at any time. If there is any fraudulent activity identified, the Company will take measures that include either disabling the ability to receive bonuses in the future or receiving compensation for losses incurred.

10.4.3. Below are some of the most common examples of gameplay that can result in forfeiture of winnings. The full list of violations is not limited to the examples below.

10.4.3.1. The player makes high bets, in order to build up the balance more quickly, then rapidly reduces the amount of bets (in 2 or more) in order to less risky wagering bonus with an increased balance.

10.4.3.2. The player makes many bets with minimal expected winnings in order to get a large volume of bets and win back the bonus faster. For example, bets are made on all numbers in roulette, or on black/red and identical bets.

10.4.3.3. Bet more than 2 € at a time when there is an active bonus.

10.4.3.4. The player delays game rounds, including free spins or bonus games, or generates game progression to pick up winnings later.

10.4.3.5. Simultaneous game activity on multiple tabs.

10.5. Customers shall immediately inform us if they suspect that another person is engaging in collusion or fraudulent activity. We can be contacted by email.

10.6. We have the right to block customers’ access to the Website and ban their accounts without prior notification if they are suspected of fraudulent activity. In such cases, we shall not be held liable for refunding or compensating any funds held on such customers’ accounts. Furthermore, we have the right to notify law enforcement agencies of any illegal activity. Customers must fully cooperate with us in investigating such cases.

10.7. Customers are prohibited from using the services and software of the Website for any fraudulent or illegal activities or transactions in accordance with the laws of their jurisdiction. If it is established or discovered that the customer is engaged in such actions, the Company may suspend or ban the customer's account and withhold any funds held therein. The customer shall not have the right to file any claims against the Company in such cases.

10.8. An undesirable player is a player who violates the License Terms for conducting activities in the field of organizing and conducting online casino gambling, the rules of the gambling organizer, the Agreement on participation in gambling (public offer agreement), other legal acts in the field of organizing and conducting gambling, public order, and also employs strategies in bonus winnings, or with whom there is reasonable suspicion of using methods, technologies, programs, techniques that may affect the results of winnings, or obstructing the payment of winnings, other payments, insulting the honor and dignity of visitors, participants, representatives of the gambling organizer, other players and third parties, refuses to undergo the identification (verification, data setting) procedure, or performs any other actions hindering the normal activities of the Organizer and damaging its reputation.

11. Other prohibited activities on the Website

11.1. It is prohibited to use aggressive, offensive, profane or threatening language on the Website or to engage in violent acts against the Website’s staff and other customers.

11.2. It is prohibited to upload to the Website any information capable of disrupting the operation of the Website or to carry out any other actions that could affect the operation of the Website. In this case, this should be taken to mean viruses, malicious software, bulk mail and spam — these are all strictly prohibited. Furthermore, the customer is prohibited from deleting, changing or editing information posted on the Website.

11.3. Customers are permitted to use the Website exclusively for recreational purposes. It is prohibited to copy the Website, in whole or in part, without written consent from the Company.

11.4. Customers promise not to engage in activity aimed at hacking the Website’s security system, obtaining unauthorised access to restricted data or executing DDoS attacks. Appropriate measures will be taken against customers suspected of violating this rule — a full ban on accessing the Website and an account ban. Furthermore, we have the right to notify the appropriate authorities of the customer's illegal activities.

11.5. We shall not be liable for any expenses and losses which our customers or a third party may incur as a result of technical glitches caused by virus attacks or other malicious acts against the Website.

11.6. It is strictly prohibited to transfer or sell one customer’s account to another.

12. Validity period and cancelation of the Agreement

12.1. We reserve the right to delete a customer’s account (including their username and password) and to notify the customer via the contact details they provided when they registered if:

12.1.1. the Company decides to cease providing its services to a certain customer because the customer has violated the user agreement and/or committed fraud;

12.1.2. the customer's account is in any way associated with a previously deleted account;

12.1.3. the customer’s account is linked with an account which is currently blocked due to a violation of the terms and conditions/user agreement/or for committing fraud. In this case, we reserve the right to close the account in question, regardless of the nature of the link, as well as to completely block the details used to register these accounts. Unless otherwise stipulated in the agreement, any remaining funds in the account will be refunded within the time period specified, once any amount owed by the customer to the Company has been retrieved;

12.1.4. the customer is engaged in criminal collusion or attempts to hack the system;

12.1.5. the player interferes with the operation of the Website's software or attempts to manipulate it;

12.1.6. the customer uses their account for purposes which may be construed as illegal under the laws of their jurisdiction;

12.1.7. the player publishes information of an offensive or degrading nature on the Website.

12.2. We have the right to close the customer's account or annul the Agreement by sending the customer notification to this effect by email to the email address indicated in their contact details. In the event of such action on our part, except in the cases stipulated in paragraphs 10 (Collusion, misleading actions, fraud and criminal activity) and 17 (Violation of the terms and conditions) of this Agreement, we must return to the customer any funds in their account. If we are unable to contact the customer for any reason, the money will be temporarily credited to the Company’s account or that of a regulatory authority.

12.3. If an account is banned or deleted, funds contained therein at the time of closure will not be refunded. No other funds can be credited to or withdrawn from it.

12.4. If the customer's account is closed, neither party shall have any obligations toward the other.

13. Changes on the Website

13.1. We have the right, at any time and at our sole discretion, to modify or supplement the services offered on the Website for the purposes of maintaining or updating the Website.

14. System errors

14.1. If the Website malfunctions during a game, the Company will attempt to rectify the situation as soon as possible. We shall not be held liable for information technology malfunctions caused by the equipment used by customers to access the Website or for any failures on the part of internet service providers.

15. Errors and miscalculations

15.1. We have the right to restrict or cancel any bets.

15.2. If the customer is using funds that were erroneously credited to their account to place bets and play games, we may cancel such bets and any winnings thereby obtained. If such funds resulted in cash being paid out, these amounts shall be deemed to have been loaned to the customer and the customer is obligated to return them to us at our first request.

15.3. The Company and its service providers shall not be liable for damages, including loss of winnings, arising as a result of any errors, whether on the customer’s or our part.

15.4. The Company, along with its distributors, affiliates, licensees, and subsidiaries, including their employees and managers, shall not be liable for any losses or damages arising from the interception or misuse of any information transmitted over the Internet.

16. Limitation of our liability

16.1. The customer personally decides whether or not to use the services of the Website and any actions, along with the consequences thereof, are the result of the player’s personal decision made at their own discretion and at their own risk.

16.2. The Website operates in accordance with the clauses of this Agreement. We do not offer any additional guarantees or representations in relation to the Website or the services offered on it, and hereby exclude our liability (to the extent permitted by law) in relation to any intended guarantees.

16.3. We shall not be liable for any breach of the law, negligence, lost revenues, damages, or losses for which we cannot presently make provisions.

16.4. The Company shall not be liable for the content of any websites which may be accessible through this Website.

17. Violation of the terms and conditions

17.1. The customer must reimburse the Company for any fees, claims, and expenses (including legal fees) that may arise from their violation of the terms and conditions of the Agreement.

17.2. The customer agrees to fully indemnify, protect and defend the interests of the Company, its partners, employees and directors against any claims, liability, costs, losses and expenses arising from:

17.2.1. the player’s violation of the terms and conditions of the Agreement;

17.2.2. the customer's violation of the law or the rights of a third party;

17.2.3. any other person gaining access to the services of the Website using the customer’s login details, with or without the player's permission, the appropriation of any winnings obtained as a result of the above.

17.3. If the customer violates the terms and conditions of the Agreement, we have the right to:

17.3.1. inform the player that they are violating the terms and conditions of the Agreement through their actions and demand the immediate cessation of the prohibited actions;

17.3.2. temporarily suspend the customer's account;

17.3.3. ban the player's account without prior notification;

17.3.4. recover from the customer’s account the amount of money paid out, winnings or bonuses obtained as a result of a violation of the terms and conditions.

17.4. We have the right to void the customer's username and password in the event of their failure to comply with any of the clauses of the Agreement.

18. Intellectual property rights

18.1. All the Website’s contents are subject to copyright and other proprietary rights belonging to the Company. All downloadable and printable materials that appear on the Website may only be downloaded onto one computer. The printing of such materials is permitted exclusively for the purposes of personal, non-commercial use.

18.2. Use of the Website does not bestow upon the customer any intellectual property rights belonging to the Company or any third party.

18.3. It is prohibited to use or reproduce any trade name, trademark, logo or any other marketing materials displayed on the Website.

18.4. The customer shall bear full liability for any damages, costs or expenses arising from any illegal activity on their part. Users must immediately notify the Company if they become aware of any illegal activity and must provide all assistance necessary in the conduct of any investigation that the Company may carry out based on the information provided.

19. Personal data

19.1. We are obligated to comply with data protection requirements to the extent that the Company uses personal data collected as a result of the user visiting the Website. We therefore take our obligations regarding the use of our customers’ personal data extremely seriously. The Company uses the personal data provided by customers in full compliance with the privacy policy.

19.2. By providing their personal data, customers accept that we have the right to process their personal data for the purposes described in the Agreement or in order to comply with regulatory or legal requirements.

19.3. In accordance with our privacy policy, we undertake not to share our customers’ personal data with anyone except our employees, who will use this data exclusively to improve the services we provide.

19.4. We shall store a copy of all correspondence sent to us by our customers in order to accurately record all the information we receive.

20. Use of Cookies on the Website

20.1. We use cookies to enable the Website to function. Cookies are small, special text files stored on the user’s computer whenever they visit the Website, using which we can recognise individual users when they return to the Website. Additional information on how cookies are used and deleted can be found on the following website: www.aboutcookies.org. Please note that deleting our cookies may result in the customer’s access to certain sections and functions of our Website being restricted.

21. Complaints and notifications

21.1. In case of any complaints and claims regarding the work of the Website, firstly, you should send your claim to our specialists as soon as possible by sending a letter to the following e-mail address [email protected].

21.2. The customer accepts that the record of the dispute, stored on the server, may be used as evidence when reviewing their claim.

21.3. The customer accepts that the outcomes of games on the Website are determined by a random number generator, which generates results randomly. If there is a discrepancy between a game's outcomes on the customer's computer and the outcomes on the server, the outcomes on the server shall be considered the correct ones. If there is a discrepancy in the display of the customer’s balance, the balance on the server shall always prevail. Funds on the customer's account may be lost as a result of human error or technical failure.

22. Force majeure

22.1. The Company shall not be liable for any delay or default in the performance of its obligations listed in the Agreement in the event that this is caused by force majeure, which should be taken to mean natural disasters, wars, civil unrest, labour disputes, disruption to public utilities, or DDoS and other online attacks capable of negatively impacting the operation of the Website.

22.2. The Website’s activity shall be deemed suspended while the force majeure persists, and the performance of obligations shall be suspended for the duration of this period. The Company must use all available resources to find solutions that would allow it to fully perform its obligations to the customers until the force majeure event has passed.

23. Disclaimer

23.1. If we are unable to ensure the customer’s fulfilment of any of their obligations, or if we fail to exercise any of the legal protection to which we are entitled, this shall not be construed as a waiver of such legal protection, nor shall it release the player from their obligations.

24. Severability

24.1. If any paragraph in the Agreement becomes invalid, illegitimate or unenforceable, such provision shall be severed from the rest of the Agreement, which shall remain fully legally binding. In such cases, the section considered invalid shall be modified to comply with new regulations.

25. Links

25.1. The Website may host links to other websites which are beyond our control. We shall not be liable for the content of other websites, the actions or inaction of their owners, or the contents of third-party advertising and sponsorships. Hyperlinks to other websites are provided purely for reference purposes. Customers use these at their own risk.

26. Loyalty program

26.1. The customer shall receive special points for every bet they place using their real balance. The number of these points earned by the customer shall determine their status within the loyalty program. The points can also be converted into real money at a special exchange rate and used to place bets in the future.

26.2. The number of points earned increases with each bet placed. For every 150 ₽ wagered in a slot game, customers receive one point. Points are awarded to the user exclusively while playing in slot machines (slots); for bets in games from the categories “Tables” and “Live casino” points accrual and progression in the Loyalty Program does not occur.

26.2.1. Bets made by the player in games 10000 x Rush, 1Tap Mines, 3 Kings Scratch, 4 Dragon Kings, 7 Piggies 5,000, 7 up 7 down, 88 Bingo 88, Acey Deucey, Adrenaline Rush, Adrenaline Rush: XCrash, Aero, Aero, African King: Hold 'n' Link, Age of the Gods: Keno, Age of the Gods: Spin a Win, Air Combat 1942, AirBoss, Alien Hunter, All-star Fishing, Alter World, Amaterasu Keno, Anaconda Wild Scratch, Angry Elf Christmas Miner, Animal Fishing, Aqua Moto Racing, AquaRings, Attack on Crabs, Avia Star, AviaFly, Aviamasters, Aviator, Aviatrix, Awesome Lucky Wheel, Awesome Treasure, Aztec Treasure, B-Ball Blitz, Baccarat Punto Banco, Ball & Ball, Balloon, Banca Francesa, Bank or Bust, Bayraktar, Beach Bingo, Bear Run, BEERHALLA, Big Bass Crash, Big Catch Game, BIG Santa Scratch, Bikers, Bingo Adventure, Bingo Carnaval, Bingo Empire, Bingo Fishing, Bingo Power, Bingo Soccer, Bingo Star, Blackjack Classic, Blast Man, Blitz Scratch, Blocks, Bombing Fishing, Bombing Kraken, Bonanza Wheel, Bonus Bingo, Book Of Keno, Book of Mines, Boom Legend, Boom X, Boxes, Brian Lara Sporting Legends Scratch, Bubble Shooter, Bubbles, Bubbles, Buffalo, Buffalo Bash, Burning Pearl Numbers, Bust and Win, Cai Shen Dao, Calaca Bingo, Calaca Party Bingo, Calorie Killer, Candy Bingo, Candy Claw, Candyland Bingo, Capymania Green, Capymania Orange, Capymania Yellow, Carnaval Bingo, Cash Collect Scratch, Cash Galaxy, CASH IT, Cash Plane X5000, Cash Show, Cash Vaults Hold n Link, Casino, Casino Hold'em, Castle, Cat Fishing, Caveman, Champion, Charming Gold Hold n Link, Chicken Road, Chicky Run, Christmas Crash, Christmas Wheel, Circus Bingo, Circus Launch, Classic Blackjack, Clean House, Cleopatra, Cleopatra's Gems Bingo, Cocktails, Coin Flip, Coin Miner, Coin Miner 2, Coinflip, Coins, Color Game, Color Prediction, Colors, Colourful Dragons Classic, Colourful Dragons Race Classic, Copa América Game, Cosmo Saga, Courier Sweeper, Craps, Craps, Crash, Crash, Crash Touchdown, Crash X, Crash X Football Edition, Crash, Hamster, Crash!, Crasher, Crazy Bartender, Crazy Hunt X, Cricket X, Crush Pirate Ship, Crypt of Giza, Cryptomania Numbers, Cryptos, Crystal Poker, Cthulhu, Cup Cakes Bingo, Cursed Castle, Cursed Seas, Dan Marino Keno, Danger Zone, Darts Champion, Dashing Derby, Deep Beast, Deep Fishing, Deep Overlord, Deep Rush, Deluxe Dice, Deluxe Wallet, Dessert Party, Detective, Devil Buster, Diamond Strike 100,000, Diamonds, Dice, Dice, Dice Bonanza, Dice Thrice, Dice Twice, Dice!, Dino, Dinosaur Tycoon, Dinosaur Tycoon II, Diver, Dogs' Street, Donny King, Double, Double Roll, Double X, Dr. Shocker, Dragon Ball, Dragon Boom, Dragon City, Dragon Fortune, Dragon or Crash, Dragon Palace Adventure, Dragon Treasure, Dragon Treasure, Dragon's Crash, Easter Plinko, El Pesero Classic, Elven Princesses: Crown Quest, Empire Treasures Scratch Card, Endorser of Thor, English Fast League Football Match, English Fast League Football Single, Ethan Grand: Mayan Diaries, Euro Cup Game, Euro Fast League Football Single, European roulette, European Roulette VIP, European Roulette Xmas, Explosion Magic, Extra Bingo, EZ Bingo 90 Brasileira, F Mines, Farm, Fashion Bingo, Fashion TV Nations League, Fast Fielder, Fire Blaze Scratch, Fishing Club, Fishing Expedition, Fishing God, Fishing Tycoon, Fishing War, Fly to Universe, Flying Phoenix, Food Coma, Football Freestyler, Football Grid, Football Manager, Football Rush, Football Scratch, Football Scratch Power Play, Football X, Force of Dragon, Fortune Bingo, Fortune Code, Fortune King Jackpot, Fortune Tumble, Fortune's Number, Four Aces, Frog, Frog Princess, Fruit Mountain, Fruit Paradise Plinko, Fruit Towers, Full Throttle, Fury Stairs, Galactic Bounty Hunter, Gameshows, Gems Rampage, Genie, Giant Fish Hunter, Gift X, Go Go Fishing, Go Go Magic Cat, GO GO Magic Dog, Go Goal Bingo, Go Rush, Goal, Goal Crash, Goblin Run, Goblin Tower, Goddess or Crash, Gold Rush 250,000, Gold Rush Shooter, Golden Crab, Golden Dragon, Golden Fish Hunter, Golden Land, Golden Lion Classic, Golden Plinko, Golden Ra, Golden Wheel, Golf Master, Gran National Classic, Halloween Bingo, Halloween Fortune Scratch, Hamsta, Happy Animal Farm, Happy Fish, Happy Fish Lightning, Happy Fishing, Happy Food Hunter, Heads & Tails, Heads and Tails, Heads and Tails XY, Heat Hit Hold 'n' Link, Hercules: Sports Legend, Hi-Lo, High Flyer, High Striker, High UP, HILO, Hilo, Hilo, Hilo, Hilo, Ho Ho HODL, Hockey Shootout, Hollywood Bingo, Home Run X, Hoop Champion, Hot Cash Hold 'n' Link, Hot Gear, Hot Gems Extreme Scratch, Hot Mines, Hot Safari 50,000, Hotline, Hungry Shark, Hungry Shark Cthulhu, Hypersonic X, HyperXplorer, Ice Hockey, Ice Scratch Bronze, Ice Scratch Gold, Ice Scratch Silver, Icefield, IGoal England, Impossible X, Infinity X, Instant Virtual Greyhounds, Instant Virtual Horses, Instant Virtual Racing, Instant Virtual Speedway, Instant Virtual Trotting, Instant Virtual Velodrome, iRich Bingo, Iron Chicken Hunter, Iron Hero, Italian Fast League Football Match, Italian Fast League Football Single, Jackpot Bingo, Jackpot Fishing, Jacks or Better Double Up, JavelinX, Jet Lucky 2, Jet X, Jhana Of God: Scratch, Jhandi Munda, Jogo Do Bicho, Jogo Do Bicho, Jogo Do Bicho, Jogo do Bicho Bingo, Jogo Do Bicho Simple, Joker Poker, Jump & Jump, Jungle Party, Jungle Run, Jungle Wheel, Just A Bingo, Just Gems: Hold ‘n’ Link, K.O. Island, KA Fish Hunter, KA Fish Party, Keno, Keno, Keno, Keno, Keno 10 (1 Minute), Keno 10 (2 Minute), Keno 40, Keno 8 (1 Minute), Keno 8 (2 Minute), Keno Bonus Number, Keno Express, Keno Neon, Keno Super Chance, Kick It! Multiplayer, Kick Pumpkin, King Octopus, King of Jumping Scratch, Kite Festival, La Mina de la Suerte Classic, Ladder Game, Legend of Erlang, Legend of Monkey, Leprechaun and Animals, Let’s Enhance, Limbo, Limbo, Limbo, Limbo Crash, Limbo Rider, Limbo XY, Lines, Lion's Orb, Long Ball, Lotto Boom, Luck & Magic Scratch, Lucky Bingo, Lucky Card, Lucky Crumbling, Lucky Kicks, Lucky Loot, Lucky Mines, Lucky O'Miner, Lucky Tiger Claw, Lucky Tiger Plinko, Lucky Yuanbao, Maestro, Magic Keno, Magic Lamp Bingo, Magic Wheel, Magic Witches, Magical Ocean, Magician, Magnify Man, Maneki 88 Gold, Mania Lotto, Mariachis, Mary's Mining Mania, Max Car Motor Racing, Mega Fishing, Mermaid Hunter, Mermaid Legend, Mermaid World, Midas Golden Plinko, Midnight Terror, Mille Due Mille, Million Lucky Wheel, Mine Field, Mine Gems, Mines, Mines, Mines, Mines, Mines, Mines, Mines Blast, Mines Gold, Minesweeper, Minesweeper XY, Minevaders, Mining Madness, Monster Collector, Monster Destroyer, Monster Go Shopping, Monster Island, Monster Shooter, Monsters Bingo, More or Less, Mr. Bean, Mr. Thimble, Mriya, Muertitos: Video Bingo, Multi Dragon Classic, Muscle Tussle, Mythical Beast, Naughty Witches, Neko, Neon Shapes, Neptune Numbers, Ninja Crash, Ninja Fishing, No Fly Zone, Number King, Ocean Hunter, Ocean King Jackpot, Ocean Princess, Ocean Star Hunting, Ocean Vacation, October Pub, Octopus Legend, Old West, Olympus Plinko, Onmyoji, Outsourced: Payday, Outsourced: Slash Game, Pachin Girl, Panda Gold 10,000, Paper Lanterns: Crash Game, Patrick's Magic Field, Pawsome Plinko, Pearls of Bingo, Penalty, Penalty Champion, Penalty Kick, Penalty Kicks, Penalty Roulette, Penalty Series, Penalty Shoot Out, Penalty Shoot-Out Street, Penalty Shoot-out: Super Cup, Penguin Rush, Piggy Bank Scratch, Piggy Smash, Pilot, Pilot Coin, Pilot Cup, Pirate Treasure Hunt, Pirates War, Platinum Hounds, PlingoBall, Plinkgoal, Plinko, Plinko, Plinko, Plinko, Plinko, Plinko 1000, Plinko Empire, Plinko Go, Plinko Rush, Plinko X, Plinko XY, Plinkoman, PlinkoS, Poker King, POP!, Popcorn, Poseidon Battle, Poseidon's Secret, Poseidon's Secret 2, Pride Fight, Pro-Pong Table Tennis, Puffer Swimming, PumpedX, Putter King, Queen of Gold 100,000, Rabbit Party, Racing Roulette Horses, Raging Zeus Mines, Rainforest Magic Bingo, Ramen Puzzle, RAMPAGE!, Red Baron, Ripcord Rush, Road Hunting, Robo dice, Robospin, Robot Wars, Rock Live, Rocket Dice, Rocket Dice XY, Rocket Race, Rocketon, Roll The Dice, Roll To Luck, Roma Bingo, Romance of the Three Kingdoms, Roulette, Roulette Advanced, Roulette X, Royal Fruits 5: Hold 'n' Link, Ruby Rush, Safari Race Classic, Samba Soccer, Santa Claw Factory, Save The Hamster, Save the Princess, Scratch Alpaca Bronze, Scratch Alpaca Gold, Scratch Alpaca Silver, Scratch Dice, Scratch Map, Scratch Match, Scratchy Big, Sea, Shark Fight, Sheng Xiao Bingo, Shenron Hunter, Shock Tower, Shooting Range, Shootout Champion, SIX or OUT!, Skyliner, Skyward, Slap It, Slap Shot, Soccer Solo Striker, Soccer Stars League, Space Cat, Space Cowboy, Space Hunters: Shoot for Cash, Space XY, Spaceman, Spanish Fast League Football Match, Spanish Fast League Football Single, Spartan Shields, Special OPS, Speed Crash, SpeedX, Spin & Win, Spin Strike, Stairs, Starzle, Steeple Chase, Stormy Witch, Street Power, SugarDaddy, Super Bingo, Super Cockfight, Super Keno, Sweet Alchemy Bingo, Sweet Home, Sweet Keno, Sweet Miner, Take My Plinko, Tap Craze, Tap Heroes, Teleport, Texas Hold'em, The 1800's Adventure Classic, The Big Game Hold 'N' Link, The Candy Keno, The Deep Monster, Thimbles, Three Headed Dragon, Thunder Land, To Mars and Beyond, Toad's Bounty, Top Eagle, Tower, Tower, Tower Rush, Towers, Trading Dice, Treasures Of The Gods, Triple, Turbo Mines, Turbo Plinko, Twenty-One, Undersea Battle, Undersea Killer, Undersea Treasure, UPlinko Fashion TV, Viking Runecraft Bingo, Vikings, Vip American Roulette, Vip European Roulette, Vortex, War, War Turtle, WBC Ring of Riches, West Hunter Bingo, Wheel, Wheel, Wheel, Wheel, Wheel of Fortune, Wheel Of Time, Wicket Blast, Wild Bingo, Wild Buffalo Hold n Link, Wild Lava Scratch, Wild West Claw, Winter Fishing Club, Wizard of Wild, Wolf Gold 1 000 000, Won Won Catching, Workshop Wonders, World Cup, World of Lord Elf King, World of Lord Witch King, Xmas Plinko, Xmas Unwrapped, Yellow Diver, Zeus, Zodiac Hunting, Zombie Basketball Claw, Zombie Chicken, Zombie Party does not affect his progress in the Loyalty Program and tournaments.

26.3. The number of points the customer has determines their personal status. There are seven statuses in total:

• 1. Beginner (0 – 100 points)
• 2. Amateur (100 – 500 points)
• 3. Professional (500 – 2 500 points)
• 4. Shark (2 500 – 12 500 points)
• 5. King of the Game (12 500 – 25 000 points)
• 6. Golden Joker (25 000 – 50 000 points)
• 7. Platinum Joker (50 000+ points)

26.4. Customers must verify their email address before they can convert their points into real money.

26.5. There are several different points-to-money exchange rates. The exchange rate depends on the customer’s status. In addition, when a customer’s status increases, they are awarded special bonuses:

26.6. The customer can see how many points they have and exchange them for money in their account. They can do this by pressing the status icon.

26.7. We have the right to remove points from a customer's account if they have not used them for six months or more.

26.8. If we suspect a customer of misusing or attempting to misuse bonus points or any other form of promotion, including misusing the absence of certain information in the Agreement, we have the right to prohibit, refuse or withhold the payment of points or any other incentive. We also reserve the right to temporarily or permanently change our policy towards the customer in question and/or to block their access to our Website’s services and their account. We shall not be liable for compensating the customer for any funds which may have been present on their account, except the amount of their initial deposit.

27. Bonuses

27.1. The customer can receive rewards in the form of bonuses for registering on the Website and participating in special promotions. By accepting this Agreement, the customer confirms that they understand and accept the terms and conditions of any bonus that they may receive on the Website.

27.2. Each customer's balance is divided into two parts: real balance and bonus balance. The real balance reflects the customer’s real monetary funds, while the bonus balance shows the amount the customer has received through bonuses on the website. For each activated bonus, a balance is created with bonus funds for wagering, unless otherwise specified in the terms of the bonus promotion.

27.3. Bonus wagering is the amount of bets a player needs to make in order for the bonus funds to be transferred to the real balance. The maximum bet size when wagering bonuses depends on the player's status in the Loyalty Program. Only bets on slots count towards bonus wagering requirements, with the exception of games mentioned in paragraph 27.26. Bets placed in Live Casino and Table games (in particular, roulette, and card games) do not count towards wagering requirements.

27.4. The bonus balance for different types of prizes is wagered according to individual rules.

• Beginner, Amateur, Professional — x10 of the prize amount;
• Shark, King of the Game — x12 of the prize amount;
• Golden Joker, Platinum Joker — x15 of the prize amount.

The exceptions are those bonuses whose terms and conditions specify different rules.

27.5. The maximum bet amount taken into account in wagering bonus is limited and depends on the player's status in the Loyalty Program:

• Beginner and Amateur — 250 ₽;
• Professional and Shark — 300 ₽;
• King of the Game — 500 ₽;
• Golden Joker — 750 ₽;
• Platinum Joker — 3 000 ₽.

So, if a King of the Game status customer bets 750 ₽, only 500 ₽ will count towards the wagering requirement.

The stake limit applies to a full game round, including any subsequent doubling games (risk games) and re-spins.

27.6. Each bonus balance is assigned its own wagering requirement time limit. This time limit is displayed on the bonus card and the bonus balance. The countdown will begin from the moment the bonus is activated for wagering. At the end of the time limit set, if the wagering requirements have not been fully satisfied, the bonus balance will be voided and the bonus amount cleared, regardless of any progress made.

27.7. When placing bets, the customer first wagers any bonus amount that they have received. Deposit wagering (the condition according to which the customer must wager twice their deposit amount) only occurs when the customer’s bonus balance equals 0. Please remember that, under item 8.11.4 of this Agreement, the Company has the right to withhold 10–30% of the customer's withdrawal amount if they have not completely wagered their deposit.

27.8. The customer can refuse a bonus at any time by resetting their bonus balance. To decline any existing bonus funds, the customer should go to their profile and press the “Сancel bonuses” button.

27.9. If the customer has funds in both their real and bonus balance, all bets will be placed using funds from their bonus balance first. Bonus funds will be used until the bonus balance reaches 0, or until the bonus wagering requirements have been fully met and the bonus has been transferred to the customer’s real balance. Funds in the real balance will only be used in bets if the bonus balance equals 0.

27.10. Any winnings obtained by the customer while still wagering a bonus will appear in their bonus balance and cannot be withdrawn until the bonus has been fully wagered.

27.11. If the value of a bet is greater than the amount remaining in the customer’s bonus balance, the deficit shall be covered by funds from their real balance.

27.12. When wagering a bonus, the customer may participate in other promotions and obtain new bonuses. In this case, the new bonus amount will be credited to a separate bonus balance. If it is a deposit bonus, the deposit amount will be added to the customer’s real balance.

27.13. To participate in any promotion and be credited with the corresponding bonus, customers must activate the bonus on the Promotions page before making a deposit.

27.14. Only one bonus may be active at any one time. Once activated, the bonus will be moved to the “Active bonus” section of the Promotions page, where it will remain until its conditions have been fulfilled or the promotion ends. Other bonus offers will become available to activate once the terms of the active bonus have been fulfilled.

27.15. Being redirected to the Website through links from newsletters, social media, messenger apps or any other message containing information about a bonus will not necessarily activate the promotion. In order to be credited a bonus, the customer must ensure that the bonus is in the “Available bonuses” section before making a deposit (and press “Activate” on the Promotions page if the bonus is not active). If the bonus is not activated before a deposit is made, it will not be credited.

27.16. The Website’s management shall not force the customer to participate in any promotions or bonus offers – each customer participates in them voluntarily and is free to change their mind at any time. If the customer activates a bonus by mistake (before making a deposit), they can:
a) activate a different bonus, which will deactivate the current active bonus;
b) deactivate the bonus by pressing “Deactivate” in the “Active promotions” section.

27.17. Customers can only withdraw funds from their real balance. When a customer makes a withdrawal, their bonus balance is voided the moment a withdrawal request is created. If, for whatever reason, a withdrawal is not successful, the funds can be returned to the customer’s real balance, but bonuses will not be refunded.

27.18. The bonus, as well as any winnings obtained with it, will be automatically canceled after the expiry of the period specified in the bonus terms and conditions if it has not been wagered as required.

27.19. All customers have the right to void their bonus balance and only play using real funds. The customer can do this themselves by pressing the relevant button in their profile. When the bonus balance is voided, all bonus wagering conditions and progress are voided as well.

27.20. Bonus funds cannot be used to purchase spins on the Wheel of Fortune, lottery tickets, instant lottery tickets, or to pay for participation in other promotions on the Website. Such purchases can only be made using funds in the customer's real balance. If there are insufficient funds to complete the purchase, the purchase will not go through.

27.21. Cashback is a weekly refund of a certain percentage of any funds lost by the customer. The cashback percentage is determined by the customer’s status in the loyalty program. Only bets placed using funds in the customer's real balance count towards the calculation of cashback. Changes in the customer’s bonus balance in no way affect the calculated cashback amount.

27.22. Loyalty program points are not credited for betting using bonus funds and the customer will not progress in terms of their current status in any way.

27.23. Free spins received by the customer as a bonus are valid for 5 days. At the end of this validity period, the free spins will be voided.

27.24. When playing with bonus funds it is strictly prohibited to excessively postpone any game rounds, namely free spins and bonus games. Failure to comply with this rule leads to the voiding winnings and forfeit of the active balance in the account.

27.25. When playing with an active bonus it is prohibited to use any strategies aimed at fulfilling the bonus wagering requirements, including collecting scatters to get free spins using the bonus balance and subsequently to receive free spins to the real balance. If we have reasonable grounds to believe that the player is using such strategies, then the Administration reserves the right to void all the player’s winnings and block the gaming account on the permanent basis.

27.26. When wagering bonuses, only bets made in slots are taken into account.